Refund policy

Due to the perishable nature of our products, we do not accept returns. If there are any issues with the product you receive, you have 30 days to contact us 

You can always contact us for any questions at info@farmersdirectpetfood.com 

We are so confident about our product, that we offer a 200% guarantee. Not only will we refund the product you purchased, but we will also replace it with a product of equal or lesser value. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take pictures to help us better understand the issue. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@farmersdirectpetfood.com